Cancellation policy

Effective date: October 7, 2026

This policy applies to the Site Care subscription of ELEVEN Studio (elevenwebsites.com). It sums up section 9 of our Terms of Service and is part of them.

What you subscribe to

Site Care covers any change to your existing store that you ask for by WhatsApp or email. It does not cover building another store, a complete redesign or custom app development, which we quote for separately before we do them. It is for stores built by ELEVEN.

How you are charged

  • You choose a monthly plan, charged every month, or a 12-month plan, charged once every 12 months, at the price shown when you subscribe.
  • You do not pay for Site Care when you order your store. You subscribe separately, on the Site Care page, when your free 30 days after handover end or at any later time. The first payment is taken at that checkout.
  • If you subscribe before your free 30 days have ended, we make sure you do not pay for the free days you had left: we move your next charge back by those days or refund them.
  • The subscription renews automatically: your payment method is charged at the start of each new period, every month or every 12 months, until you cancel.
  • If we change the price, we tell you by email, with the reason, at least 30 days before the renewal from which it would apply. A new price never applies to a period you have already paid for. If you are a Consumer (as defined in our Terms of Service), the new price applies only if you expressly agree to it. If you do not agree, your subscription ends at the end of the period you have already paid for and nothing more is charged.

How to cancel

  • You can cancel at any time: online, through the link in your subscription emails, or by email to info@elevenwebsites.com.
  • A cancellation sent by email counts from the moment you send it, also on a weekend or a holiday. Cancellation takes effect at the end of the period you have already paid for, and you keep Site Care until then. If a renewal is charged after you sent your cancellation, we refund that charge in full.
  • Apart from that, we do not refund a period that has already started, unless the law requires it or we did not provide the service.

Failed payments

If a renewal payment fails we may pause Site Care until it is paid.